Job Responsibilities:
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Administers, develops, runs tests, implements, and maintains operating system and related software.
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Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
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Troubleshoots and resolves software, operating system, and networking problems.
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Schedules, performs, and monitors system backups and performs data recoveries.
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Recommends hardware and software upgrades according to growth statistics and disk space forecasts.
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Provides technical support for system users.
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Performs work under direct supervision.
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Handles basic issues and problems and refers more complex issues to higher-level staff.
Qualifications
Minimum Qualifications:
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Bachelor’s degree in technical discipline or equivalent (relevant professional experience or military service is an acceptable substitute) or 3-5 year of relevant working experience.
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Active DoD Secret Clearance or ability to obtain & maintain one is required.
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Must possess one or one of the following: A+, Security+, Cloud+, ITIL
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Demonstrated experience with IT Service Management (ITSM) Process supporting DoD or similar environment
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Understanding of ITIL, agile methodologies, DoD Risk Management/Security policies
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Strong written and verbal communication skill
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Additional duties as assigned or required.
Job: Information Technology
Travel: None
Organization: Compass Point
Clearance: Able to Obtain Secret
Work Type: On-Site